Terms of Service

Effective date: 18 December 2025

1. Definitions

In these Terms of Service:

“Website” means the website available at liverpoolhairandbeauty.co.uk and any sub‑pages or content made available through it.
“LiverpoolHairAndBeauty”, “we”, “us” or “our” means the operator and publisher of the Website.
“User”, “you” or “your” means any person who accesses or uses the Website, whether or not registered.
“Content” means any text, images, graphics, logos, videos, audio, code, software, compilations, and any other material published on or through the Website.
“User Content” means any content submitted, posted, uploaded, transmitted or otherwise made available by a User on or through the Website (including reviews, comments, messages, images and ratings).
“Services” means the information, features and functionalities provided through the Website, including any informational resources regarding hair and beauty and any facilitation of enquiries or bookings with third‑party providers where applicable.

2. Acceptance of These Terms

By accessing or using the Website, you agree to be bound by these Terms of Service. If you do not agree, you must not use the Website. You should read these Terms carefully, together with any other notices or policies referenced in them. If you are using the Website on behalf of a business, you represent that you are authorised to accept these Terms on behalf of that business, and that business accepts responsibility for your use.

3. Legal Notices and Publisher Identification

The Website is published and operated by LiverpoolHairAndBeauty in the United Kingdom. The Website provides information related to hair and beauty and may facilitate contact with independent third‑party service providers. For any legal or regulatory enquiries concerning the Website or these Terms, please contact us using the contact facilities provided on the Website. We will respond within a reasonable period.

Where the Website provides information about third‑party businesses (including address, pricing or availability), such information is provided for convenience only and remains the responsibility of the relevant third party.

4. Eligibility and Account Registration

You must be at least 18 years old to create an account or make any booking or purchase through the Website (where such functionality is available). Minors may only use the Website with the involvement of a parent or legal guardian.
If you create an account, you agree to provide accurate, current and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
We may suspend or terminate your account or access to the Website at any time and for any reason, including breach of these Terms or suspected fraudulent, abusive or unlawful activity.

5. Acceptable Use of the Website

Use the Website lawfully and only for its intended purposes. You must not:
- Copy, reproduce, distribute, publicly display, modify, adapt, translate, create derivative works from, or otherwise exploit the Website or Content, except as expressly permitted by these Terms or applicable law.
- Use any automated means (including bots, scrapers or crawlers) to access or interact with the Website without our prior written permission.
- Introduce viruses, malware, or any other harmful code, or attempt to gain unauthorised access to the Website, its servers, or any related systems.
- Interfere with, disrupt or overload the Website or any networks connected to it.
- Post or transmit any unlawful, defamatory, obscene, hateful, discriminatory, infringing or otherwise objectionable material.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
We reserve the right to monitor use of the Website and to remove or disable access to any Content or User Content that, in our reasonable opinion, breaches these Terms or is otherwise harmful.

6. Intellectual Property

All intellectual property rights in and to the Website and Content (including text, graphics, logos, icons, images, audio clips, video clips, data compilations, page layout, underlying code and software) are owned by or licensed to LiverpoolHairAndBeauty. All such rights are reserved.

Subject to your compliance with these Terms, we grant you a limited, revocable, non‑exclusive, non‑transferable licence to access and use the Website for your personal, non‑commercial use. No other rights are granted. You must not remove or obscure any copyright, trademark or other proprietary notices.

“LiverpoolHairAndBeauty” and any associated logos or marks displayed on the Website are trade names or trademarks of LiverpoolHairAndBeauty or its licensors. You may not use them without our prior written consent.

7. User Content

You are solely responsible for your User Content and for ensuring that it complies with these Terms and applicable law. Do not upload or post any User Content that you do not have the right to share or that infringes the rights of any person.
By submitting User Content, you grant LiverpoolHairAndBeauty a worldwide, royalty‑free, non‑exclusive, transferable, sub‑licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, perform and display such User Content in connection with operating, promoting and improving the Website and our Services.
We may remove or disable access to any User Content at our discretion. We do not endorse or guarantee the accuracy of User Content and disclaim any liability arising from it.
If you believe that any Content or User Content infringes your intellectual property rights, please contact us using the contact facilities on the Website with sufficient detail to allow us to locate and assess the material and your ownership.

8. Information Only; No Professional Advice

The Content on the Website is provided for general information only. It is not medical, dermatological or other professional advice and should not be relied upon as such. Always seek the advice of a qualified professional regarding any health or treatment decisions. Reliance on any information provided on the Website is at your own risk.

9. Third‑Party Services and Links

The Website may reference or link to third‑party websites, products, services, or providers, including independent hair and beauty professionals or salons. These are provided for convenience only. We do not control and are not responsible for third‑party content, availability, terms, privacy practices, performance, pricing, quality, safety or suitability. If you engage with a third party, you do so directly with that third party and at your own risk. Third‑party terms and policies may apply.

10. Bookings, Promotions and Transactions

If the Website facilitates enquiries, reservations, promotions or transactions, additional terms may apply at the point of booking or purchase. You are responsible for reviewing and complying with any such terms, including any eligibility, pricing, cancellation, rescheduling and refund rules set by the relevant provider. Availability of appointments or promotions is not guaranteed and may change without notice.

11. Personal Data and Cookies

LiverpoolHairAndBeauty is the controller of personal data processed via the Website. We process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Categories of data: We may process identification and contact details (such as name and contact information), account credentials, booking or enquiry details, communications, preferences, and technical data (including IP address, device identifiers, and usage data).
Purposes and legal bases: We process data to provide and improve the Website and Services, manage accounts, respond to enquiries, facilitate bookings or promotions, ensure security and prevent fraud, comply with legal obligations, and, where you consent or where permitted by law, to send you marketing communications. Legal bases include performance of a contract or steps taken at your request, legitimate interests (such as service improvement and security), compliance with legal obligations, and consent where required.
Recipients: We may share personal data with service providers acting on our instructions (such as hosting, analytics, communications and security providers), with third‑party providers you choose to engage, and with authorities where legally required.
International transfers: If personal data is transferred outside the UK, we will implement appropriate safeguards, such as standard contractual clauses or other lawful mechanisms.
Retention: We keep personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Your rights: You have rights to access, rectify, erase, restrict or object to processing, and to data portability, subject to legal conditions and exceptions. Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
Exercising rights: You can exercise your rights or make a privacy enquiry using the contact facilities on the Website. We may need to verify your identity before responding.
Cookies and similar technologies: The Website may use cookies and similar technologies to operate, remember preferences, analyse usage and improve services. Where required by law, we will request your consent for non‑essential cookies. You can adjust your browser settings to refuse cookies, but this may affect Website functionality.
Complaints: You have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns.
Security: We implement appropriate technical and organisational measures to protect personal data, proportionate to the risks. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

12. Reviews and Community Guidelines

Reviews and ratings must be honest, based on genuine experiences, and free from conflicts of interest or incentives.
Do not post private information (yours or others’) without consent, or content that is unlawful, defamatory, misleading, obscene, harassing, discriminatory, or otherwise inappropriate.
We may remove or decline to publish any review or comment at our discretion.

13. Availability and Changes to the Website

We aim to keep the Website available and up to date, but we do not guarantee continuous, uninterrupted or error‑free operation. We may modify, suspend or discontinue any part of the Website or Content at any time without notice. We will not be liable for any unavailability or modification except as required by law.

14. Disclaimer of Warranties

The Website and all Content and Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, representations and conditions, express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, non‑infringement and accuracy. We do not warrant that the Website will be secure, free of defects or viruses, or that Content is complete, accurate or current.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the foregoing, we will not be liable for: (a) any loss of profits, revenue, business, contracts, goodwill, or anticipated savings; (b) loss or corruption of data; (c) indirect or consequential loss; or (d) losses arising from third‑party websites, services or providers. For consumers, your statutory rights are not affected.

16. Indemnity

You agree to indemnify and hold harmless LiverpoolHairAndBeauty from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Website, or your infringement of any rights of a third party.

17. Suspension and Termination

We may suspend or terminate your access to the Website immediately if we reasonably believe you have breached these Terms or applicable law, or to protect the Website or other users. Upon termination, your right to use the Website ceases immediately. Provisions which by their nature should survive termination will do so, including those relating to intellectual property, disclaimers, limitation of liability, and governing law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Website, Services, legal or regulatory requirements, or for security or operational reasons. If we make material changes, we will take reasonable steps to inform users. Your continued use of the Website after changes take effect constitutes your acceptance of the updated Terms.

19. Applicable Law and Jurisdiction

These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. If you are a consumer residing in the United Kingdom, you may bring legal proceedings in the courts of your place of residence. Otherwise, the courts of England and Wales shall have exclusive jurisdiction.

20. Miscellaneous

Entire agreement: These Terms constitute the entire agreement between you and LiverpoolHairAndBeauty regarding the Website and supersede any prior understandings.
Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver: A failure or delay by us to enforce any right or provision is not a waiver of that right or provision.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time.
Force majeure: We are not liable for any delay or failure to perform due to events beyond our reasonable control.

21. Contact

Questions, complaints or legal notices regarding the Website or these Terms can be sent using the contact facilities provided on the Website. We will use reasonable efforts to respond promptly.